How to Copy the Log Files.
It is essential for Cristie support services to have access to log files when dealing with customer support issues.
Log files are an essential component in helping us to answer support tickets quickly and efficiently.
They give us background information that help us to understand the cause of most issues.
Here is a guide on how to copy these log files to a remote location, e.g. a shared network folder.
Connect to a network location using the console in the recovery environment.
Select ‘5. Copy Log Files’ from the main menu
Then select ‘1. Set up a Remote Share’ and fill in the NFS details
Here enter the details to connect to the share, using an account that has write permissions
- For NFS use: ‘ip address:/share/etc’ e.g. 10.13.20.25:/share/folder
Click on ‘OK’ to return to the ‘Copy log Files’ screen
Select ‘ 2. Copy Log Files To Share’ and press enter
Wait for the confirmation then press any key to continue
The log files are now copied over to the chosen folder in .tgz format.
You can include them in any reply email if you already have a case open or send them direct to Cristie Support Services using the email address support@cristie.com to generate a new support ticket.